Payment Policy

Payment is due at the time of service. Major credit cards, debit card, or bank e-transfer are accepted. Prices are inclusive of applicable taxes.

Cancellation Policy

Brentwood Bay Massage Therapy is committed to providing high-quality care while keeping a schedule that allows service to all clients effectively. To help support this, it is kindly requested at least 24 hours’ notice for any appointment cancellations or changes be given.

Cancellation/appointment change fees when less than 24 hours’ notice is received:

• First occurrence: 50% of the scheduled treatment fee.

• Subsequent occurrences: 100% of the scheduled treatment fee.

Please note: Cancellation fees are only payable out of pocket as they cannot be billed to extended medical benefits plans.

Your appointment time is reserved just for you, and late cancellations or missed appointments leave a vacancy that could have been filled by another patient in need of care. It is understood that emergencies and unforeseen circumstances can arise. In such cases, you are encouraged to contact nick@brentwoodmassagetherapy.ca as soon as possible to discuss the situation.

Thank you for your understanding and cooperation.

Late Arrival Policy

If you arrive late, your session may be shortened to ensure the next client is not delayed. Full session fees apply for late arrivals.

Insurance / Direct Billing Policy

Brentwood Bay Massage Therapy accepts most extended health insurance plans. However, direct billing is offered as a courtesy to help simplify the reimbursement process for clients — but it is not a requirement. All session fees are the responsibility of the patient at the time of service should there be any discrepancy of insurance coverage or claim status. Coverage varies by plan. It is the patient’s responsibility to confirm eligibility, coverage limits, and any required co-payments with their insurance provider.

Providing your insurance information prior to your appointment helps to ensure direct billing can be processed efficiently and reduces delays at the end of your visit.